SHIPPING & RETURNS
SHIPPING POLICY
Free Ground Shipping on orders over $150
U.S. Shipping
$8 USPS Standard Orders
Orders are processed within 3-5 business days. After order is processed,
shipping typically takes 3-7 business days.
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$14 UPS Standard Ground Standard
Orders will be processed in 1-2 business days after your order is placed.
Shipping normally delivers in 3-5 business days.
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$50 UPS Next Day
Ideal for the fastest delivery. Orders must be placed by 11 A.M. CT to
be processed the same day.
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*** Delivery times are not guaranteed ***
*** Shipping companies do not pick up on weekends ***
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*** USPS is experiencing major delays and large volume at this time. While
we are shipping on time, USPS deliveries have been seeing above
average delivery times. ***
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Shipping Policies
If your package is lost in transit please email us at
shop@suburbanstylesonline.com so we can file a claim for your shipment.
Once we have verified that your package cannot be located we will reship
your items, and if they are not available we will refund your order. USPS
mail must be in transit for 15 days before we can file a claim for the missing package.
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*** Please note we are not responsible for stolen packages. If the shipping
carrier confirms delivery we are unable to issue a refund. If packages
are shown as delivered, you will need to contact the carrier regarding
your packages.
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*** We are not responsible for any shipping delays by our carriers and will not refund shipping charges if USPS or UPS does not meet their guaranteed shipping times. Please contact them directly if your packages
are not delivered on time.
USPS 1-800-275-8777
UPS 1-800-742-5877
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Returns
Return Policy
We hope you enjoy your purchase from Suburban Styles. However, we know that sometimes you may need to return an order. Online purchases are eligible for STORE CREDIT ONLY if returned within 10
business days of receiving your shipment. After this time frame,
your item(s) will not be eligible for return.
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Items purchased at a 25% or more discount in the sale categories
are not eligible for returns.
Accessories, leggings, and swim wear are FINAL SALES.
Items available for return must be in NEW condition and original packaging to be accepted for return.
WE DO NOT ACCEPT EXCHANGES.
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Return Instructions
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The customer is responsible for return shipping costs.
Go to CONTACT US on the website to notify of any returns.
No shipping authorization is needed, simply ship to:
Suburban Styles
14 Waterford Pl
Trussville, Al 35173
** Items must be returned in original packaging for any credits
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Shoe returns must be returned in original box unworn.
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Damaged Items
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Damaged items must be reported within 2 days of receipt of your order. Please email us at shop@suburbanstylesonline.com and forward photos of any damage.
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Color variations of merchandise due to resolutions of photos or monitor resolutions are not considered damages items.
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